1. Management Vision and DX Strategy
Management Vision
Under the mission of “Breaking down trade barriers and expanding new possibilities from Japan,” we leverage digital technology to support domestic companies' overseas expansion and realize global value creation.
Direction of the DX Strategy
1.1 Creating Customer Value
- Supporting cross-border e-commerce through digital platforms to reduce barriers for SMEs entering overseas markets
- Proposal for Market Analysis and Sales Strategy Utilizing AI and Data Analysis
- Streamlining Operations with a Cloud-Based Trade Management System
1.2 Digitalization of Business Processes
- Implementing Paperless Trade Documentation and Establishing Electronic Approval Workflows
- Automation of Routine Tasks Using RPA
- Streamlining Accounting Operations Through Integration with Cloud Accounting Systems
1.3 Cultivating Digital Talent
- Efficiently improving DX literacy within a lean team structure (4 employees)
- Implementation of DX-related training for all employees
- Knowledge sharing through collaboration with external experts
- Proactive adoption and utilization of the latest digital tools
2. DX Promotion System
Advancing the System
- DX Implementation Lead: CEO
- DX Promotion Team: Composed of members selected from each department
- External Advisor: Hire a DX specialist consultant
Investment Plan
- DX-related investment: Allocate 10-15% of annual sales
- Prioritizing investment in system infrastructure development, security enhancement, and human resource development
- Continuous investment in cloud services and business efficiency tools
3. Status of Digital Technology Utilization
3.1 Cross-Border E-Commerce Support Platform
- Provision of a cloud-based integrated management system
- Multilingual support, multi-currency payment processing
- Real-time inventory management and logistics tracking
3.2 Data Utilization
- Utilizing Market Trend Analysis Tools
- Integrated Customer Data Management (HubSpot CRM Implementation)
- Building Management Dashboards Using BI Tools
3.3 Communication Infrastructure
- Enhancing Internal Communication with Slack (Implemented February 2025)
- Building a Customer Portal Site Using Microsoft SharePoint (2025)
- Remote Work Support via Web Conferencing System
- Utilizing Cloud Infrastructure (Konoha, Hostinger, Xserver)
4. Cybersecurity Initiatives
4.1 Cybersecurity Initiatives
We recognize customer information and corporate information as critical assets and position cybersecurity measures as one of our top management priorities.
4.2 Implementation Items
Organizational Measures
- Establishment of the Information Security Committee
- Development and company-wide implementation of security policies
- Conducting regular security audits (twice a year)
- Establishment of Incident Response Framework
Technical Countermeasures
- Deployment of AVG antivirus software to all devices
- Protection of communications through the implementation of firewalls and VPNs
- Data encryption (during transmission and storage)
- Regular vulnerability assessments and patch application
- Implementation of real-time backup (continuous operation)
- Redundant Configuration for Cloud Storage
Physical Countermeasures
- Access control for server room entry and exit
- Installation of surveillance cameras
- Lock Management for Important Documents
Human Resources Measures
- Implementation of internal security training for all employees
- Continuous education for improving security awareness
- Execution of a Non-Disclosure Agreement
- Proper management of access permissions
4.3 Certification and Compliance
- Currently preparing for Privacy Mark certification
- Considering obtaining ISMS certification
5. Achievements and Future Plans
Past Initiatives
- Building an Internal Communication Platform Using Slack (February 2025)
- Implementation of Money Forward Cloud Accounting System
- Building a Customer Portal Site Using Microsoft SharePoint (2025)
- Centralised Management of Customer Information via HubSpot CRM (2025)
- Cloud Infrastructure Setup (Utilizing Konoha, Hostinger, and Xserver)
Future Plans
- Implementation of an attendance management system
- Enhancement of market analysis capabilities through AI utilisation
- Company-wide promotion of paperless operations
- Consideration of obtaining security certification
- Further digitalisation of business processes
6. Collaboration with Stakeholders
Customer Relationships
- Rapid support system via digital channels
- Information provision via online seminars
- Digital collection and analysis of customer feedback
Collaboration with Partners
- Integration with external services via API connection
- Strengthening collaboration with partners through digital platforms
Contact Information
ConeX Ltd
DX Implementation Lead
Email: info@cone-x.jp
URL: https://www.cone-x.jp
Publication Date: November 6, 2025
Last Updated: November 6, 2025
